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Frequently Asked Questions
Find answers about ordering, product documentation, Certificates of Analysis, shipping, and research-use-only requirements. If you need additional assistance, please contact our support team.
What does "research use only" mean?
Research Use Only (RUO) products are supplied exclusively for qualified laboratory, analytical, and educational research applications. These materials are not intended for human consumption, veterinary use, diagnosis, treatment, prevention of disease, or any clinical application.
Who is allowed to purchase?
Products are intended for qualified researchers, laboratories, educational institutions, and organizations conducting legitimate research activities. Customers are responsible for ensuring their purchase and use comply with applicable laws, regulations, and institutional requirements.
Can you tell me how much to use?
No. We do not provide dosage information or guidance relating to administration or use in humans or animals.
Do you provide reconstitution or injection instructions?
No. Botellita does not provide instructions for human or veterinary preparation, administration, injection, dosing, or therapeutic use.
Are these products intended to treat medical conditions?
No. Products are research materials and are not intended to diagnose, treat, cure, mitigate, or prevent disease.
Can these products be consumed?
No. Products are not intended for human or veterinary consumption.
Can customer support provide medical advice?
No. Customer support can assist with orders, product documentation, account issues, shipping, and general product information. We do not provide medical, veterinary, dosing, administration, or treatment advice.
How can I access a COA?
Available documentation can be located through our COA Library or the applicable product page.
How is my order shipped?
Orders are packaged and shipped according to the shipping option selected during checkout. Tracking information is provided where available.
Need More Information?
Our team can assist with questions related to orders, documentation availability, shipping information, and account support.
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